Helpdesk & service

Helpdesk

Need technical support? You don’t know what kind of technical solution is the best for your application? Is the product obsolete, with what to replace it? then the specialist from IA department can help you.

We will also provide clear answers to frequently asked questions such as “Which control system is the right one for us?”, “How can I link that to PROFIBUS?” or “What software goes with that?”.

These are just a few examples of frequently asked questions (FAQs). If you have any question about PLCs, Human Machine Interface (HMI), frequency converters or communication, you can contact our helpdesk. Our specialists will provide you with reliable advice that you can trust.

Their support to you is based on unique combination of theory and practice. And if needed they operate on-site with proactive advices that match your needs.

All your questions, your problems and our answers are archived in our unique system, CIS - Customer Information System that enables us to provide you with a historical overview of all your inquiries.

Thanks to our many years of experience, we can be as bold as to say that the pro-active advice we provide is the best of its class. We ensure a seamless transition from consultancy to application by providing a clearly structured offer, coupled with the punctual delivery of materials.

As part of their personal development, our helpdesk staff is involved in the testing of hardware and software themselves.

If you have any questions you can contact the helpdesk directly or you can also send an e-mail.

 

Telephone: +40 (731) 315207
E-mail: iahelpdesk@eselektro.com